The installer will download and install the Microsoft 365 desktop apps.
If you see an error that says the Microsoft Office installer.pkg can't be opened because it is from an unidentified developer, wait 10 seconds and move the downloaded file to your desktop. Hold **Control** + click the file to launch the installer.
6. On the first installation screen, select **Continue** to begin the installation process. [](https://helpdesk.brynathyn.edu/uploads/images/gallery/2026-06/DbSimage.png) 7. Review the software license agreement, and then click **Continue**. 8. Review the software license agreement, and then click **Continue**. 9. Select **Agree** to agree to the terms of the software license agreement. 10. Choose how you want to install Microsoft 365 and click **Continue**. 11. Review the disk space requirements or change your install location, and then click **Install**.If you want to only install specific Microsoft 365 apps and not the entire suite, click the Customize button and uncheck the programs you don't want.
12. Enter your Mac login password, if prompted, and then click **Install Software**. *This is the password that you use to log in to your Mac.* [](https://helpdesk.brynathyn.edu/uploads/images/gallery/2026-06/1zHimage.png)The software begins to install. Click **Close** when the installation is finished. [](https://helpdesk.brynathyn.edu/uploads/images/gallery/2026-06/LO9image.png)
If you're on a College-owned device, you will see an error that says "Your IT Administrator has set up a policy that prevents changes to known folders." This error can be safely ignored.
OneDrive is now set up.
If you use more than one account, your personal files appear under **OneDrive – Personal** and your work or school files appear under **OneDrive – Bryn Athyn College**.
The OneDrive Sync app for macOS does not currently support adding two business accounts from different organizations if they share the same display name. Attempting to configure such accounts will result in a setup failure.
3. There are a couple of points of OneDrive Setup that are helpful to watch for: - When setting up your OneDrive, it has a default location set. However, you can change this during setup. On the **This is your OneDrive Folder** screen, click **Change Location**. [](https://helpdesk.brynathyn.edu/uploads/images/gallery/2026-06/9lWimage.png) Select a location where you would like to save your OneDrive files and click **Choose this location**. [](https://helpdesk.brynathyn.edu/uploads/images/gallery/2026-06/XVQimage.png) When you see the **This is your OneDrive Folder** screen, you'll now see a path to the folder you selected. Click **Next** to continue. [](https://helpdesk.brynathyn.edu/uploads/images/gallery/2026-06/C3Cimage.png) - On the **Sync Files from Your OneDrive** screen, you can choose the folders you want to sync to your computer and click **Next**. This conserves space on your computer, and reduces bandwidth needed for the sync processes. 4. Once sync has completed, you can: - Add another account. You can have multiple work or school accounts, but only one Personal OneDrive account. Learn more. - Add Finder integration. If you're on OSX 10.10 or higher, get sync status directly from Finder by enabling Finder overlays in Settings. - First, click the Apple logo in the top left corner of your Mac Desktop and select **System Preferences.** - Select **Extensions** in the top-level menu. - Toggle on the **OneDrive Finder Integration** to enable Finder overlays.You're all set! Click **Open my OneDrive folder** to see your files sync to your folder.
If you use more than one account, your personal files appear under **OneDrive – Personal** and your work or school files appear under **OneDrive – Bryn Athyn College**.
If you forget your email address and/or password, see [What is my Username and Password?](https://helpdesk.brynathyn.edu/books/accounts/page/what-is-my-username-and-password "What is my Username and Password?")
1. Scan a QR code to download the Outlook app from the Apple App Store or Google Play Store. [](https://helpdesk.brynathyn.edu/uploads/images/gallery/2026-06/tUrqr-code-5.png)[](https://helpdesk.brynathyn.edu/uploads/images/gallery/2026-06/7VVqr-code-4.png) 2. Tap **Add Account**. 3. Enter your college email address. 4. Select **Office 365** as your account type or email provider. 5. Enter your Microsoft account password, then click **Sign in**. 6. Approve your sign in request via Authenticator when prompted.You now have access to your college email on the go!
# Encrypting Messages in Outlook All students, faculty, and staff should have the ability to send encrypted emails. This page details how to encrypt your message and how to view an encrypted message in Outlook. ## Background Microsoft offers a few different levels of encryption. This is an outline of what the different levels do (all levels are securely encrypted): - **Encrypt-Only** is the default, it means the message is encrypted in transit and the recipient will have to authenticate with their email to view the message, or use a one-time code sent to their email to authenticate. - **Do Not Forward** disables the forward option and disables printing. Of course, this doesn’t disable screenshots or the user’s ability to take a picture with their smartphone. - **Bryn Athyn College – Confidential** means the recipient won’t be able to open the message in a non-Bryn Athyn College/GC Outlook client. This is in case someone is having their work email forwarded to a personal email. - **Bryn Athyn College – Confidential View Only** is the same as above, only the content cannot be modified or replied to. If you wish to send an encrypted message, we recommend setting up the encryption before writing your message. That way, if you accidentally send the message before you are done typing it, it will still be encrypted. Additionally, you can send this link from Microsoft that explains how end users can open a protected message: [https://support.office.com/en-us/article/how-do-i-open-a-protected-message-1157a286-8ecc-4b1e-ac43-2a608fbf3098](https://support.office.com/en-us/article/how-do-i-open-a-protected-message-1157a286-8ecc-4b1e-ac43-2a608fbf3098) ## InstructionsThese instructions were created with the Outlook desktop app. If you're encrypting on the Outlook web version, the instructions remain the same, although the buttons may look slightly different.
1. Create a new email. In that email select the Options tab at the top. [](https://helpdesk.brynathyn.edu/uploads/images/gallery/2026-06/aKGimage.png) 2. Select **Encrypt**. [](https://helpdesk.brynathyn.edu/uploads/images/gallery/2026-06/bxximage.png) 3. Optionally, choose your encryption level from the drop-down menu. [](https://helpdesk.brynathyn.edu/uploads/images/gallery/2026-06/iDCimage.png)You may have to click **Encrypt** first for the dropdown to appear correctly if this is your first time encrypting a message.
4. Write and send your message! ## Viewing For anyone with a Bryn Athyn College email, viewing an encrypted email will be the same as opening any other email. If you’re sending an encrypted email to someone outside of Bryn Athyn College, like to a Gmail address, the recipient must go through the Microsoft Purview portal to read it: - Locate the email. [](https://helpdesk.brynathyn.edu/uploads/images/gallery/2026-06/rY4image.png)When received, it may automatically go into the recipient's spam folder.
- Once the recipient clicks on **Read the message**, they will be taken to a login page. - Here they can either log in with their personal email account (e.g. `They will then be able to view the contents of the message.
# Reporting Messages in Outlook Use the Report Message drop down to select from a couple ways to deal with phishing or junk mail. These features help Microsoft keep your information safe and your inbox filled with only important emails. ## InstructionsThe screenshots below will match the Outlook website and the modern version of the desktop app. If you use the old version (Outlook Classic) on your desktop, the buttons may be in different locations.
1. In the **Home** tab, click the **Report** button with the dropdown arrow. [](https://helpdesk.brynathyn.edu/uploads/images/gallery/2026-06/G66image.png) 2. With the message you want to report highlighted, click **Report junk** or **Report Phishing**. See [Junk](#bkmrk-junk "Junk") and [Phishing](#bkmrk-phishing "Phishing") at the bottom of this page if you don't know which to select. [](https://helpdesk.brynathyn.edu/uploads/images/gallery/2026-06/JOiimage.png) 3. Click **Report** to confirm. [](https://helpdesk.brynathyn.edu/uploads/images/gallery/2026-06/TY6image.png) 4. The message will be moved to your Junk Email folder. After 30 days there, it will be deleted.When you report a message, a copy will be sent to Microsoft to update spam filters, and all future messages from that sender will be sent directly to the **Junk Email** folder.
If you reported a message accidentally and wish to restore it: 1. Find the message in your **Junk Email** folder and select it. 2. Click the **Report** dropdown. 3. Click **Not junk**. [](https://helpdesk.brynathyn.edu/uploads/images/gallery/2026-06/xsjimage.png) ### Junk These are messages that you don't want to receive. For example, they may be advertisements you don't care about or find offensive. Junk emails are annoying, but not necessarily malicious. ### Phishing Phishing is the practice of luring you into disclosing personal information, such as bank account numbers and passwords. Often phishing messages look legitimate but have deceptive links that open fake websites. Phishing emails are always malicious, but not necessarily annoying. # Cybersecurity # Encrypting your Computer Users with personal devices have a responsibility to ensure that their devices connected to the BAC Network are encrypted. College owned devices set up by Helpdesk will be encrypted during setup. This page has instructions for encrypting personal devices.**PRIOR TO ENCRYPTION**: Device encryption requires the creation of a **recovery key**. If you are ever unable to log onto your device or your computer needs replacement, you will NOT be able to recover data from your disk without this recovery key. It is recommended you save it in multiple secure locations for future use. Helpdesk is not responsible for the storage of your recovery keys.
1. Open the Start Menu and search **Manage BitLocker**. [](https://helpdesk.brynathyn.edu/uploads/images/gallery/2026-06/LGTimage.png) 2. Select the drive you want to encrypt and press **Turn on BitLocker**. [](https://helpdesk.brynathyn.edu/uploads/images/gallery/2026-06/k27image.png) 3. Click **Back up your recovery key**. [](https://helpdesk.brynathyn.edu/uploads/images/gallery/2026-06/8V7image.png) 4. Click **Print the recovery key**. [](https://helpdesk.brynathyn.edu/uploads/images/gallery/2026-06/kKSimage.png) 5. Click **Microsoft Print to PDF**, then click **Print**. [](https://helpdesk.brynathyn.edu/uploads/images/gallery/2026-06/BqAimage.png)It is important that the PDF created is **not saved locally**. If BitLocker triggers and locks your encrypted drives, you will not be able to access any local files.
6. Click **Encrypt entire device**. 7. Select **New encryption mode**. 8. Restart your computer. ### Home Edition Windows Home uses BitLocker, however the user interface is significantly simplified. See [this guide](https://www.tech2geek.net/how-to-enable-encryption-on-windows-11-home-device-encryption-guide/) for instructions on how to encrypt your Windows Home device.If you forget your password, you will need this key to access your files.
7. Apple can also store they key, in case you lose your password and all other backups. 8. Restart your computer.Switching from your browser password manager(s) to Bitwarden is quick and simple. Instructions for this are at the bottom of the page. [Take me there!](#bkmrk-transferring-your-pa "Importing your Passwords")
## Setup 1. Go to [https://bitwarden.com/](https://bitwarden.com/) 2. Click on the **Downloads** tab at the top of the page. [](https://helpdesk.brynathyn.edu/uploads/images/gallery/2026-06/Ympimage.png) 3. Download and install the desired version of Bitwarden (we recommend you start with the desktop application). The available versions are: 1. **Browser extension**—useful for auto-filling usernames and passwords online [](https://helpdesk.brynathyn.edu/uploads/images/gallery/2026-06/SmMimage.png) 2. **Desktop application**—useful for filling in credentials in non-browser applications faster [](https://helpdesk.brynathyn.edu/uploads/images/gallery/2026-06/iyjimage.png) 3. Bitwarden is also available as a mobile app for use on the go, as well as being viewable as a normal website. 4. Find and open the version of Bitwarden downloaded. 5. Click on **Create Account**. [](https://helpdesk.brynathyn.edu/uploads/images/gallery/2026-06/DUKimage.png) 6. Fill out the information on the screen and click **Continue**. [](https://helpdesk.brynathyn.edu/uploads/images/gallery/2026-06/tavimage.png)If you forget your master password, you will NOT be able to access your vault. Neither the Helpdesk nor Bitwarden support can help you get back into your account.
1. You will now be able to log in on the main page. 7. Once in, click **+ New** to add a new login (desktop application pictured, however this should be evident on all platforms). [](https://helpdesk.brynathyn.edu/uploads/images/gallery/2026-06/Gf9image.png) 8. Store various passwords by filling out the **Name**, **Username**, and **Password** fields. 1. You can include the URL and any notes related to the account/log in. 2. You will be able to either right click on the entries or select the clipboard icons next to them when you need to copy/paste your password over. 3. You can also store things like debit or credit cards and use Bitwarden to securely auto-fill them in various websites or apps. 9. Once you have, say, the desktop version installed, we recommend installing the browser extension and mobile app. Once you log in with the account you created, all of your passwords will appear and be accessible just like that. There are also paid versions of Bitwarden that are available for both individual use and sharing either with one person or family. This can allow you to share passwords and access other premium features like MFA. More details can be found at this link: [https://bitwarden.com/pricing/](https://bitwarden.com/pricing/) ## Transferring your Passwords Passwords saved in your browser can either be easily exported, then imported into Bitwarden; or even more easily imported straight from Bitwarden (depending on where you want to export them from). To do so: 1. In the Bitwarden desktop application, click the **Import** button on the left side of the main screen. [](https://helpdesk.brynathyn.edu/uploads/images/gallery/2026-06/L9Simage.png) 1. This option should also be available in any version of Bitwarden (browser extension, mobile app, etc.), but instructions provided here are just for the desktop version. 2. Select a folder for passwords to be imported into if you have one prepared. 3. Under **File format**, select the location of the passwords you exported from. [](https://helpdesk.brynathyn.edu/uploads/images/gallery/2026-06/t16image.png) 4. Follow the instructions that appear for the location you selected. 5. Click **Import**. 6. If you have passwords stored in multiple browsers or accounts, repeat for each browser/account you have used.Congratulations, your passwords are safely and conveniently stored in Bitwarden!
# Accessing the Library's Electronic Resources The Swedenborg Library subscribes to a number of electronic resources to support students, faculty and patrons in their research and education. OCLC's EZProxy is a service that makes it simple for members of the Bryn Athyn College community to access the Swedenborg Library’s Electronic Resources. 1. Go to the [Swedenborg Library's Electronic Resources](https://brynathyn.edu/swedenborg-library/electronic-resources.html). 2. Select one of the available databases. [](https://helpdesk.brynathyn.edu/uploads/images/gallery/2026-06/Zn3image.png) 3. On the OCLC login screen, enter your campus username and password. [What is my Username and Password?](https://helpdesk.brynathyn.edu/books/accounts/page/what-is-my-username-and-password "What is my Username and Password?") [](https://helpdesk.brynathyn.edu/uploads/images/gallery/2026-06/mVLimage.png)Once you log in, the session will stay open for 2 hours with no activity. As long as you are active, the session will stay open.
# Recovering Deleted Data This document outlines how long data is recoverable from various services that the college uses, as well as how to retrieve data if it was unintentionally deleted.See [Logging in with Microsoft 365](https://helpdesk.brynathyn.edu/books/accounts/page/logging-in-with-microsoft-365 "Logging in with Microsoft 365") for more detailed instructions.
3. On the left pane, click **Recycle bin**. [](https://helpdesk.brynathyn.edu/uploads/images/gallery/2026-06/lZmimage.png) - After 93 days pass since they were added, files are deleted permanently. - **Second-stage Recycle Bin** - Items manually deleted from the Recycle bin are stored in the **Second-stage recycle bin** for the remainder of the 93 days. - E.g. if a file is purged from the Recycle bin on day 3 since its deletion, it will still be in the Second-stage recycling bin for 90 days. - To access it: - 1. Go to the main **Recycle bin** (see above). 2. Scroll to the bottom of the page. 3. Click the link to **Second-stage recycle bin**. [](https://helpdesk.brynathyn.edu/uploads/images/gallery/2026-06/H5Fimage.png) - After 93 days pass since they were originally deleted to the Recycle bin, files are deleted permanently. - **Restoring** - Items deleted from the Second-stage recycle bin can be restored within the original 93 day window. - E.g. if a file is purged from the Second-stage recycle bin on day 23 since its deletion, it will still be recoverable for 70 days. - To restore these files: 1. Click on the **gear** icon in the top right corner of the screen. 2. Click **Restore your OneDrive**. [](https://helpdesk.brynathyn.edu/uploads/images/gallery/2026-06/2szimage.png) 3. Select a date to restore back to (one before the date you deleted the desired files). [](https://helpdesk.brynathyn.edu/uploads/images/gallery/2026-06/UOyimage.png) 4. Select updates to keep/discard that occurred since the selected date. [](https://helpdesk.brynathyn.edu/uploads/images/gallery/2026-06/cqIimage.png) 5. Click **Restore** to apply changes and restore your files.If your Microsoft account gets deleted, all data from your OneDrive will remain recoverable by the Helpdesk for **365 days**.
Vonage support requires you to provide an account number to receive support. The BAC Account Number is **315013.**
## User Guide PDFs - [Vonage Desktop Application](https://brynathyncollege.sharepoint.com/:b:/s/ITInternal/EbQqkKfrPQ9Gv0GXvN2bd8EBcxcu4GVtUvJlifUXh9HzBg?e=LdC9Va) - [Yealink T42 User Guide](https://brynathyncollege.sharepoint.com/:b:/s/ITInternal/EadOFC_ELWZAt11Vn3itTj0B-9sJ3RdfPrbBSOZKwuE6Kg?e=MUA5uy) - [Yealink T46 User Guide](https://brynathyncollege.sharepoint.com/:b:/s/ITInternal/Ecqe6LOpqsBHtfE4xDr4GmMBr9p7l8i8XdMZpCycQpyScg?e=f6wEBe)