Resetting your Password

You might be unable to access your school email account because of one of the following reasons:

Your password is not working, and you want to reset it.
You know your password, but your account is locked out and you want to unlock it.

Follow the steps below to reset your password and access your account, provided you have previously set up authentication methods. (Phone number, recovery email, authenticator app, etc.)

Instructions

From the Microsoft 365 sign-in page, select Can't access your account? > Work or school account
Enter your Bryn Athyn College Microsoft 365 email address and then enter the characters in the generated image.
Select I forgot my password then Next
Select the first contact method you will use for verification, then the action button under the explanation on the left. (Email, text, send notification, etc)
Enter the verification code received at the selected contact method and click Next
Select the second contact method you prefer, then the action button.
Enter the second verification code and click Next
Enter your new password and click Finish